As ambassadors of our clients’ brands, customer service teams at CMD professionally represent products and services.
Global brands. Local experience.
1. First, we’ll dive into your brand experience with client-led training.
2. Then teams at CMD recommend best practices for localizing that experience to delight Chinese customers.
3. Then we execute, while constantly looking for ways to continuously improve. The goal? Earn five-star ratings on which purchasing decisions are made at the point of sale.
Earning five-star rewards, one interaction at a time.
In China, long term relationships are key to creating loyal customers, nurturing repeat business, and encouraging referrals. Five-star ratings depend on hassle-free order fulfillment and payment processing.