In China, lead time is measured in days, with consumers in urban areas expecting next-day (and even same-day) delivery. Professionals at CMD coordinate white-glove delivery, in-home setup, swift warranty processing, and all areas of after-sales experience that are key to repeat business.
Trained technicians interface with end customers providing customized solutions to specific problems whether it be over the phone, online, or onsite customer interaction.
China’s consumers expect on-line tracking of shipments. CMD selects reliable partners who deliver safely and on time. Customers are contacted to confirm deliveries are received and in good condition.
When you’re running an operation half a world away, it’s comforting to know that if the customer needs help, they’ll have someone to speak to here in China. Technicians often make videos to show an end customer how to do simple repairs, and can travel onsite when needed for major ones.
CMD’s technicians are trained to make things right.