Build Brand Loyalty in China
As ambassadors of our clients’ brands, customer service teams at CMD professionally represent products and services.
Global brands. Local experience.
- First, we’ll dive into your brand experience with client-led training.
- Then teams at CMD recommend best practices for localizing that experience to delight Chinese customers.
- Then we execute, while constantly looking for ways to continuously improve.
The goal? Earn five-star ratings on which purchasing decisions are made at the point of sale.
Earning five-star rewards, one interaction at a time.
In China, long term relationships are key to creating loyal customers, nurturing repeat business, and encouraging referrals. Five-star ratings depend on hassle-free order fulfillment and payment processing.
